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What kind of promotional products do you sell?
What's one of your key advantages as a business?
What kind of imprinting options do you offer?
Do you Price Match?
How do I place an order?
Is Ummahpromotions.com secure?
Do I have to order the exact quantities shown?
Can I order less than the minimum quantity shown?
What is a Setup Charge?
What is Run Charge?
Artwork requirements
What are Under-runs & Over-runs?
What is Ummah Promotions Return Policy?
What is Ummah Promotions Sample Policy?
What kind of promotional products do you sell?

We offer hundreds of thousands of products; everything from pens to polo shirts to crystal awards. If you don't see an item you're looking for on our Website please and we'll tap into some additional resources to get you the perfect item.


What's one of your key advantages as a business?

We're a member of ASI, the Advertising Specialty Institute, the #1 organization in the promotional products industry. Through our relationship with ASI we have access to the best, most-trusted suppliers along with the latest/ hottest products. As a member we also access to ongoing education and trends that help us better service you.


What kind of imprinting options do you offer?

This really depends on the products you're looking for. As a general rule we'll have your logo put on any product using a variety of options ranging embossing to engraving to embroidery. What's most important is that we find the right product to match your message and to leave a great impression with your client. Contact us to discuss your goals and we'll find the right solutions for your business.


Do you price match?

Ummah Promotions is committed to providing our customers with the best possible prices on promotional products. If you find a lower price on the same item on another website, please contact us and we will try our best to match it.


How do I place an order?

When you have found an item that you would like to buy, click on Add To Cart

Using the Product Option Assistant select any additional information needed to customize your item. Note that a quantity is required. At any point, you can select Skip Remaining Options.

Click Add to Shopping Cart when complete.

If there are additional items you would like to order you can continue shopping. If not, simply check out.

To check out, select Go To Checkout

On the check out page, review your order request.

Next, enter your contact information including your billing/shipping information and the date the products are needed by.

Attach your logo or artwork for the product, if applicable.

Select Submit Order.



Is Ummahpromotions.com secure?

Yes, we use PayPal to process payments. PayPal uses the latest in data encryption and anti-fraud technology to keep your information secure, reducing the risk of online fraud.


Do I have to order the exact quantities shown?

As long as you order the minimum quantity shown (first column), you can order any quantity greater than minimum. All prices are per unit and based on a ONE color imprint and location unless otherwise specified.


Can I order less than the minimum quantity shown?

As a rule, the minimum quantities are established by our factories’ production restrictions and therefore cannot be changed. Certain items, however, can be ordered at less than the minimum quantity for an additional charge.


What is a Setup Charge?

Setup charge is for printing your logo or message on an item. To print your item with your unique logo or message our factories must produce certain screens, molds, plates, tapes or masters. These costs are generally fixed and are the same regardless of the quantity ordered. If your artwork is more than one color, a screen must be made for each color. For embroidered items, one tape charge is all that is required regardless of the number of thread colors used. Each position also requires a setup charge. For example a T-shirt printed with a 2 color logo on the front and a 2 color message on the back would require 4 screen setup charges.


What is Run Charge?

Run charges relate to the actual production of your products and include all of the costs associated with actually imprinting your logo onto the products you have chosen. Like the setup charges, run charges for screen printed items usually increase for each color or imprint location. This is because each color and imprint position has to be applied separately. Unlike setup charges, run charges are based on the number of items imprinted. Obviously larger numbers of imprinted products require more factory production time, human artwork and materials. These charges are added on a per item basis and are discounted at higher volumes. For example a coffee mug that is normally 3.49 each with a one color imprint may cost 4.29 each with a 2 color imprint and 4.99 each with a 3 color imprint.

Artwork requirements

Accepted formats include: - Vector Graphics Files, including these extensions: AI, PDF, EPS, and CDR - Bitmap / Raster Graphics Files, including these extensions: PDS, EPS, TIFF, BMP.

Note that a resolution of at least 300dpi is required and 600dpi is highly recommended. Please note that graphic images designed for the web are not suitable for use as artwork in Promotional Products Production. Web page graphics are typically created at 72 dpi.

Up to 10 files can be attached to the Sales Order. Each file can be up to 10MB in size and the total size of all attached files cannot exceed 50MB in size.

Good & Bad Artwork

Vector Artwork (acceptable, 600 dpi & up) Sample:

Vector

Rasterized Artwork (Unacceptable, under 600 dpi) Sample:

Raster

Scaling Artwork
Artwork that is received should only be exact size or scaled down if needed. All imprint sizes are located in the item description above.


What are Under-runs & Over-runs?

Due to the nature of the printing methods used to economically produce high quality custom imprinted products in bulk, there will occasionally be over-runs and under-runs. The industry standard on most products is ± 5%. You will only be charged for the actual quantity shipped. Ummah Promotions reserves the right to bill or credit your charge card for up to 10% over or under the requested quantity shipped to you. We encourage our customers to order a large enough quantity so that if there is an under-run, they will have enough products for their program.


What is Ummah Promotions Return Policy?

Ummah Promotions takes specific care in choosing which promotional items and promotional products are on our site. However, due to the fact that most of our items are personalized or imprinted, these items generally cannot be restocked. Except in the case of manufacturing defects, we are unable to accept returns on personalized or imprinted promotional products.

Please check your order for defects immediately upon arrival, as there are absolutely no returns after 30 days from receipt of order unless manufacturer warranty extends beyond that time. In the event that you receive defective or damaged merchandise (defects unrelated to imprint), please contact us and we will work diligently to resolve the issue.

In the event that you receive misprinted or incorrect merchandise, please contact us. We will do everything possible to correct the situation. We will also arrange for pickup of any misprinted, damaged or defective items at no cost to you.




What is Ummah Promotions Sample Policy?

For sample requests, we must charge for the product cost and shipping. If you have your own Fed Ex or UPS account, we would be happy to use that for shipping costs if you prefer, so you would just pay the cost of the actual item. Sample charges are credited if an order is placed.